The HNC Policy Document Generator does not provide templates. It generates each document for your specific operator — in your organisation's name, reflecting your network configuration, ownership structure and regulated role under the Heat Networks (Market Framework) Regulations 2025.
Section A — All Authorised Persons (A1–A15)
Consumer Protections & Contracts
Heat Supply Agreement template, customer communication policies, contract information requirements under AC B2–B3.
Fair Pricing & Transparency
Pricing methodology, counterfactual comparisons, cost allocation — aligned to Ofgem's Fair Pricing Guidance (January 2026) under AC A6, A7 and AC B6.
Complaints & Disputes
Complaints procedure, ADR policy, Energy Ombudsman integration, complaints register — AC B4.
Vulnerable Consumer Policy
Priority Services Register, vulnerability identification, PSR referral procedures — AC B1 and AC B8.
Financial Resilience
Financial resilience statement, continuity of supply plan — aligned to Ofgem's Financial Resilience Guidance (January 2026) under AC A12–A14.
Section B — Supply Obligations (B1–B12)
Section B conditions apply to authorised persons carrying on the regulated activity of supply. Documentation covers metering & billing procedures, data accuracy policies, and consumer engagement frameworks.
Section C — Operating Obligations (C1–C2)
Section C conditions apply to authorised persons carrying on the regulated activity of operating. Documentation covers operational standards, performance monitoring, and HNTAS preparation frameworks.
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