Compliance Platform · Heat Networks
Every heat network operating in Great Britain today is subject to Ofgem's 29 authorisation conditions. Consumer protection obligations have been enforceable since 27 January 2026. The Energy Ombudsman has been deciding heat network disputes since 1 April 2025. Registration is mandatory by 26 January 2027. This platform generates the board-ready documentation that determines whether a complaint is contained or escalates.
One articulate resident with an unresolved complaint is all it takes to put your documentation in front of a statutory decision-maker. This is the position NOW - not after registration.
| Route | Typical cost | Timescale | Output | Condition coverage |
|---|---|---|---|---|
| Law firm | £800+/day | Weeks–months | Bespoke legal advice | Varies |
| Compliance consultancy | From £800/day · ~3 weeks' work (≈£12,000) | Weeks–months | Report and recommendations | Varies |
| DIY & generic AI | Staff time | Ongoing | Unverified drafts | Unknown |
| Policy Generator | from £2,495 | A few days | Board-ready DOCX | All 29 conditions |
A defensible documentation set costs less than one day of legal advice.
from £2,495
The Policy Generator produces the full documentation set for Ofgem authorisation under the Heat Networks (Market Framework) Regulations 2025. Forty-six templates covering all 29 Authorisation Conditions, adapted to your specific regulated role and network configuration. Output as professionally formatted Word files ready for board approval.
Essential
Core documentation set
Full Suite
Complete condition coverage
Management
Full suite + management system
Full tier detail and a worked example of document output available on the Policy Generator.
Open the Policy Generator →Upload your existing policy documents. The Assessment checks them against all applicable Ofgem authorisation conditions and returns a board-ready PDF report — naming every gap and every piece of evidence found or not found. Five verdict levels per condition. Band 1–4 overall rating. Re-assessment of the same run is free and unlimited. Original files are never stored — extracted text is deleted when you close the run.
See the full Assessment →Sample report excerpt
Illustrative excerpt — one of five verdicts per condition
Eight questions establish whether Ofgem's regime applies to your network and where your exposure is likely to sit. No registration required.
Take the free readiness check →Ongoing evidence
Models fuel costs across gas, electricity, biomass, and heat pump systems. Calculates unit rates and standing charges with counterfactual comparison against individual gas boiler costs. Board-ready PDF reports aligned to the fair pricing conditions AC A6 and AC A7.
Open Tariff Calculator →Digital commissioning records for Heat Interface Units following CIBSE CP1 procedures. Records flow rate, temperature, and differential pressure with automatic pass/fail validation against BESA v3.1 thresholds. Tracks VWART across the network. Populates the material assets register (AC A12) and generates periodic review evidence for security of supply (AC C2).
Open HIU Tool →Who this is for
Domestic consumers are already within the Energy Ombudsman's jurisdiction. Complaints handling (AC B4), Priority Services Register (AC B8), and Standards of Conduct (AC B1) are live obligations. The Policy Generator produces the documentation your board needs to demonstrate compliance today.
See vulnerability and PSR guidance →Council-owned heat networks carrying on regulated activity require the same authorisation documentation as private operators. The platform produces documentation in the network operator's own name, adapted to public-sector governance structures and well within procurement thresholds.
See the registration pathway →ESCos carrying on both operating and supply face the full 29-condition suite across Sections A, B and C. The platform adapts to dual-role operators and flags which conditions apply to each regulated activity. Bulk supply and multi-party arrangements supported.
See operator and supplier guidance →Heat supply through a communal system to residential leaseholders or tenants is regulated supply under the Regulations. The billing, complaints, and consumer protection conditions apply regardless of the landlord's awareness of the regime.
Check if you're in scope →The Energy Ombudsman receives complaints today. Ofgem's conditions bind you today. Operators who document their position now enter the registration process with an established compliance posture. Capacity-constrained as the deadline nears.
Start your documentation →Heat Network Compliance is built and maintained by Hamish McDonald, Director of Sorted-IT (UK) Ltd — a practising heat network compliance consultant. The platform was built against the 13 January 2026 Ofgem final determination and is updated with every subsequent regulatory development.
White Paper Series
Why the Ombudsman — not Ofgem — is the first enforcement risk most operators face, and what that means for your documentation.
AC B9, B10 and B11 in practice: the three conditions that govern debt management, prepayment, and self-disconnection.
How the three distinct vulnerability rules in the Ofgem conditions differ from housing vulnerability frameworks — and why the distinction matters.
The compliance challenge facing UK heat network operators under the Energy Act 2023 and HNMFR 2025 — and how technology is closing the gap.
Get papers as they publish — occasional updates on the Ofgem regime as the deadline approaches.
Compliance Guides
What the 29 conditions require, who they apply to, and how to approach the documentation.
Timelines, the registration window, what to submit, and how deemed authorisation works in practice.
How the two regulated roles work, which conditions apply to each, and how dual-role operators are treated.
The transitional period, what it does and doesn't protect, and when it ends.
Heat Network Compliance