Policy Suite Pre-Audit Checklist — 38 Checkpoints Across All 11 Policy Areas

38 checkpoints across all 11 policy areas — keyed to Appendix 2 of the 13 January 2026 Ofgem authorisation conditions decision

Before you begin producing compliance policy documents, you need to know what the framework actually requires. This checklist covers the 38 highest-leverage checkpoints from the full 130-item Policy Suite audit — the ones that most often distinguish operators who pass a documentation review from those who do not.

What the checklist covers

The checklist is organised by the 11 policy areas of the HNC Policy Suite, each mapped to the applicable Authorisation Conditions. For each area it identifies the checkpoints that carry the greatest compliance weight: not the easiest items to tick, but the ones Ofgem and the Energy Ombudsman will reach for first.

Policy area	Conditions	Checkpoints
Standards of Conduct Policy	B1 / C1	4
Complaints Handling Procedure	B4 / C4	4
Billing Transparency & Minimum Information	B6 / C6	4
Back-billing and Estimated Billing Policy	B7 / C7	3
Priority Services Register Procedure	B8 / C8	4
Debt and Payment Difficulty Policy	B9 / C9	5
Prepayment Meter Policy	B10 / C10	5
Smart Meter Provision Policy	B11 / C11	2
Security of Supply and Continuity Plan	B12 / C12	3
Tariff Methodology Statement	B3 / C3	2
Company Information Schedule	Condition A	2
Total		38

Includes the five key amendments confirmed in the 13 January 2026 decision

Revised B1 Standards of Conduct framework replacing the interim guidance text
Amended B4 complaints timescales and annual reporting obligations
Finalised B9 ability-to-pay assessment pathway, replacing the draft sequencing
Confirmed B10 prepayment meter consent and Debt Trigger definitions
Updated Condition A information requirements reflecting the final HNDS data model

The checklist is formatted as a working document. Each checkpoint states the requirement in plain terms, the relevant condition reference, and what adequate evidence of compliance looks like. It is designed to be used by the operator or their adviser before beginning the policy drafting process — not as a substitute for the full Policy Suite, but as a diagnostic to establish which gaps require the most urgent attention.

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Download: Policy Suite Pre-Audit Checklist (PDF)

The full Policy Suite — 130 checkpoints, all 11 areas, every condition reference — is available as part of the HNC Platform. The pre-audit checklist is a free standalone resource.