Who this is for
If you operate or supply a heat network — as a housing provider, local authority, ESCo, landlord or managing agent — you are within Ofgem's authorisation regime, and the conditions apply to you now, not at some future registration date. Most operators have compliance documents. Very few can say, with evidence, which authorisation conditions those documents actually satisfy.
The Assessment answers one question: if Ofgem, the Ombudsman, or your own board asked you to demonstrate compliance from your existing documents today, what would they find?
It does not produce new documents. It reads what you already have and grades it — so you know precisely what to fix before anyone else looks.
How it works
Register and set your operator profile. Your role (operator, supplier, or both) and network circumstances determine which of the 29 conditions apply to you — only in-scope conditions are assessed.
Upload your existing documents. Policies, procedures, terms of supply, complaints handling, continuity plans — whatever you currently hold. Original files are never stored; only extracted text is processed, and it is deleted when you close the run.
Run the assessment. Every applicable condition is checked against your documents. A full run completes in under an hour.
Download your report. A board-ready PDF naming every gap and every piece of evidence found — or not found — for each condition assessed.
What the Assessment covers
The Assessment covers 29 authorisation conditions across three sections. An operator profile determines applicability — so only in-scope conditions are assessed for your network.
General conditions — 15 conditions
Applies to all authorised persons. Covers organisational governance, fit and proper requirements, fair pricing, financial resilience, continuity arrangements, and operational standards.
Supply conditions — 12 conditions
Applies to authorised persons carrying on the regulated activity of supply. Covers consumer protection, metering and billing, complaints handling, vulnerability, and Standards of Conduct.
Operator conditions — 2 conditions
Applies to authorised persons carrying on the regulated activity of operating. Covers operational Standards of Conduct and security of supply obligations.
What each verdict means
Each assessed condition receives one of five verdicts:
- Compliant — the condition is addressed with clear, specific evidence in your documents.
- Partially evidenced — relevant material is present but incomplete against the full condition requirement.
- Gap identified — a specific requirement of the condition is absent from your documents.
- Not evidenced in your documents — the condition is in scope but nothing in the uploaded documents addresses it.
- Not counted — weak evidence — material was found but is too general or aspirational to constitute evidence of compliance.
The verdicts are deliberately strict. Material that is general or aspirational — 'we are committed to treating customers fairly' — is not counted as evidence, because it would not count as evidence in front of a regulator either.
What you get
Your report is written to be put in front of a board, an auditor, or a prospective investor without translation:
- An overall Band 1 to 4 rating reflecting the proportion and severity of gaps across all in-scope conditions.
- A per-condition verdict for every applicable authorisation condition, with the specific evidence found in your documents — or a clear statement that none was.
- A plain-English narrative of where your exposure sits and which gaps drive your band.
- Scope, method and next steps, so the reader knows exactly what was and wasn't assessed.
What if the result is bad?
Then you found out from a £995 report instead of from a determination. And you fix it: re-assessment is free and unlimited. Revise your documents — or generate new ones — upload them to the same run, and re-assess at no further cost, as many times as it takes. The report your board sees can be the one that shows the gaps closed.
One credit. Iterate to done.
Pricing
£995 + VAT per assessment credit. One credit covers one full assessment run, with free unlimited re-assessment of that run.
For comparison: a manual document review across all applicable authorisation conditions is typically a multi-week consultancy engagement at several times the cost. The Assessment is not a replacement for professional advice where you need it — it is the fastest, cheapest way to find out whether you need it, and where to point it.
Where this fits in your compliance journey
Readiness Checker
Eight questions. Indicative area-level view of which Ofgem conditions apply to your network and where your exposure is likely to sit. Try the readiness checker →
Compliance Assessment
Upload your existing documents. Condition-by-condition review with verdicts against all applicable conditions and a board-ready PDF gap report.
Policy Generator
Produces the bespoke documents that close the gaps the Assessment identifies. 46 professionally drafted templates, composing into 69+ bespoke output documents across all 29 authorisation conditions. See the Policy Generator →
Common questions
Is this legal or regulatory advice?
No. The Assessment is an automated documentary review. It tells you what your documents evidence against the authorisation conditions; it does not constitute legal advice or an Ofgem determination.
What happens to our documents?
Original files are never stored. Text is extracted for assessment and deleted when you close the run. Full details in the privacy policy.
Which documents should we upload?
Whatever you currently rely on for compliance: policies, procedures, supply terms, complaints processes, continuity and resilience plans. The assessment tells you what's missing — a thin upload simply produces more 'not evidenced' verdicts, which is itself the honest answer.
Built by Hamish McDonald, Director, Sorted-IT (UK) Ltd — author of the heatnetworkcompliance.co.uk guides and white paper series on the Ofgem authorisation regime.